Order Policy - Fine Home Displays
Product Questions
- PRICING:
- Please note that all prices are in U.S. dollars. Shipping costs will be added to your total at the end of your purchase.
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- ORDER PROCESSING:
- After you submit your order, you will receive a computer-generated email confirmation that your order was placed. If you are paying by credit card, you will receive another email with confirmation of the transaction.
- Please Note: We Do Not ship to P.O. Boxes.
- If the address is not entered correctly, your package may be returned as undeliverable. You would then have to place a new order. Save time and avoid additional shipping fees by entering the address information in the appropriate boxes and double-checking for typos and other errors.
- Orders can take up to 7 to 10 business days to reach your location after receipt of cleared payment (exception: back orders and out of stock items).
- See Shipping Times below. Orders to Hawaii, Alaska and off shore U.S. territories can take up to 10 to 14 business days after the date your order was placed.
- Prices of items and shipping charges are subject to change at any time.
- Shipping will be added to your total at time of checkout. Shipping charges are NOT included in the price listed for each item. Items marked with (OS), or specifically indicated as OVERSIZED, will require higher shipping fees.
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Higher fees will apply for Express Shipping. Please see Shipping Times below for information regarding when to expect shipment of your order.
Higher fees may apply for any mis-shipments or redirection of shipments due to incorrect shipping address, zip code entry or PO boxes on the online order form (We do not ship to PO boxes). These fees are charged to FHD by most shipping carriers, and will be passed onto the customer. - BACK ORDERS: If all of part of your order is placed on a backorder status, we may hold the entire order until all items become available for shipment.
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- SHIPPING PRICES:
- Fixed Shipping prices will be added to the total price of your order at checkout. Shipping prices may be higher for oversize packages then originally quoted on website. We will notify you after placing your order if this is the case. Fixed Shipping Fees are as follows:
- Interactive Rate Chart
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- FAX ORDERS:
- To FAX Your Order to Display Day Click Here and print order form. Fax us a copy and we will email you your order verification.
- * Note: You will need Adobe Reader to read this Fax Order Form, please click here to visit the Adobe website and download a free copy.
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- SALES TAX:
- Federal law requires that all Ohio residents be charged sales tax.
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- SHIPPING METHODS:
- Most of our items are shipped by UPS Ground, FedEx and by USPS Postal Service. If the situation warrants, we may elect to ship by some other carrier.
- Higher shipping fees will apply to all orders going to Alaska, Hawaii, Puerto Rico, Guam, all off shore U.S. territories and Canada. Shipping prices may be higher for some packages then originally charged on website at checkout due to higher shipping fees charged by our Shipping Carriers. We will notify you after placing your order if this is the case.; Contact us for a quote to your area.
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- SHIPPING TIMES:
- Orders can take up to 7 to 10 business days to reach your location (exception: back orders and out of stock items).
- Higher fees will apply for faster Express Shipping.
- Express Shipping means guaranteed 3 to 6 business days after the date your order was placed.
- Express Shipping is working business days only and does not include weekends or holidays.
- Shipping to Hawaii, Alaska, off shore U.S. territories and Canada can take up to 10 to 14 business days after the date your order was placed. Shipping is working business days only and does not include weekends or holidays
- Shipping times on custom built items can sometimes take 3 to 6 weeks depending on the item purchased. Please inquire ahead of time if this is a concern.
- **Note** If you need 2nd Day Express Delivery, please email us with the items you wish to purchase. Higher Shipping fees will be applied to this faster service, if it is available for the items you wish to purchase. If you request Overnight Shipping or 2nd Day Air shipping in your order at checkout, we will ship as you request. Please Note that your account will be charged the excess shipping fees for your special express ship request. (Exception; Custom made cabinets and cases are made at the time of order and may require longer processing and shipping times.)
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- NON-RECEIPT OF PACKAGE:
- If UPS makes reasonable attempts to drop off your package and, after notifying you of these attempts, returns the package to our warehouse, you will be charged an additional $15 return fee in addition to a reshipping fee to reship the package. This is a standard UPS charge and none of these fees are retained by Fine Home Displays.
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- RETURNS:
- It is very important to us that you be happy with your
order. Your satisfaction is our main priority!
If you need to return an item:- Requests for a return/refund must be submitted within 15 days of receipt of purchase. Please
contact us for return instructions and a Return Authorization (RA) number.
PLEASE DO NOT MAIL THE MERCHANDISE BACK TO US OR ANY OF OUR SUPPLIERS until you get the Return Authorization paperwork and a Return Authorization (RA) number from us to include with the return package. No refunds will be issued without an Return Authorization (RA) number. Returns must be received within 2 weeks of issuing Return Authorization (RA) number. You must email us with all return package tracking and shipping information when you have sent your return back to us. If we do not receive this information, your refund may be significantly delayed. - If returns are not received at our warehouse within 2 weeks of the issued Return Authorization number (RA), no credits will be given.
- All custom made and premium items (All Tripar product and all retail displays, jewelry and clothing displays, all doll cases, sports cases, spoon cases, all floor easels, large ornament trees, shadow boxes, pullman display cases, turntables and etc.) are not returnable, as they are custom made or they are custom ordered to your specifications or they are nonrefundable premium displays and shipped Direct from our suppliers.
- All larger display items with total overall dimensions 48" in size (some display cases, weapon displays, ornament trees, specialty items etc.) will be subject to a 25% restock fee upon return.
- Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same resalable (unused) condition with original packaging, UPC labeling, and hardware/accessories, excluding any shipping/handling/insurance costs. Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. FHD reserves the right to refuse credit on any returns that are not in resalable condition. A restocking fee of 50% on product orders over $200.00 returned and on Holiday or Special Occasion related items that have been used will be applied to refund. Orders of larger value, please see below section for Bulk Return Requests.
- Refunds may take up to 4 weeks for processing (although they are usually completed within 14 days). Returns must be received within 2 weeks of issuing Return Authorization (RA) number.
- In the rare event that we should ship the wrong merchandise, please contact us ASAP and we will expedite shipment of the correct item(s). In this situation, we will cover all shipping costs.
- Requests for a return/refund must be submitted within 15 days of receipt of purchase. Please
contact us for return instructions and a Return Authorization (RA) number.
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- ORDER CHANGES AND CANCELLATIONS:
- Due to the built in efficiencies in our ordering system, once your order has been placed, and you have received your electronic confirmation email, we cannot make changes to the product you have ordered, nor can we cancel your order, as it has already been processed to our warehouses. If you need to return the product, please follow the return procedures above. If additional items are needed, you will need to place another order.
- REFUSING A PACKAGE: Unless an item is obviously damaged or you have been given specific direction by us to refuse a package, all package refusals will result in a 50% restocking fee, with the exception of Canadian orders, which will not be refunded when refused. For more information on Canadian orders, please click here.
- CANCELLATION/RETURN OF SPECIAL ORDERS AND BULK RETURN REQUESTS: Please note that for any requests for cancellation/returns of a bulk orders/special orders/special production runs with Fine Home Displays over $500.00 and shipped Direct from our suppliers are non-refundable and non-returnable. Any orders under that amount will have a 50% cancellation/return restocking fee applied. Special orders of custom items are also non-refundable and non-returnable.
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- DAMAGES:
- We take extra precautions to pack our orders to prevent damage and breakage. All items are shipped insured. If, despite our efforts, your order does arrive damaged, then please hold onto the package and damaged merchandise (for potential inspection) and e-mail us right away for instructions. All damage and defective claims must be made within 7 days of receiving your order. Please closely inspect all merchandise upon receipt to ensure that your order has not been damaged in shipping.
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Please DO NOT MAIL THE DAMAGED GOODS
BACK TO US or to any of our suppliers until you have notified us of the damage. If
necessary, we
will send you paperwork to include with the damaged item (s) you are returning.
Please see above policy for returning merchandise. - For orders within the United States, we will ship you a replacement item at no cost to you. For orders to Canada, we will ship you a new product but we are not able to pay the Canadian brokerage fees on the replacement shipment. Those fees are not covered by the Shipper s claim process and must be paid on receipt of the package.
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- PRIVACY POLICY:
- Fine Home Displays is committed to respecting your privacy. Please be assured that the information you provide to us will only be used to support your customer relationship with us. We will never share or sell any of your information to others. Unless we have your permission or are required by law, we will only use the data you provide to us online with others who are acting on our behalf to complete your order. Please see our entire Privacy Policy Page.
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- ELECTRONIC GIFT CERTIFICATE:
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- Gift certificates are available in any amount (with a $5 minimum).
- Certificates will be delivered electronically and are good for 2 years from the date of issue.
- Certificates must be used at the time of purchase by entering the certificate number into the “Coupon Code” field during the checkout process. Only one certificate can be used per transaction.
- Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
- Certificates are only redeemable on the site from which
they were purchased.
- The risk of loss or misuse for gift certificates passes to the purchaser upon our electronic transmission to the recipient. We are not responsible for lost or stolen gift certificates.
- For balance inquiry requests, write us at customerservice@fhdunlimited.com.
- To make a purchase for an amount greater than the balance on your certificate, you will need to use a second form of payment, such as a credit or debit certificate, to cover the difference.
- Unused balances will stay on the certificate for two years from the date of purchase and may be used on subsequent purchases.
- Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail account is configured to accept e-mails from Fine Home Designs or Fine Home Displays.
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- COUPONS:
- Coupons may not be combined with any other offers.
- Coupons may only be used on new orders and may not be applied to previous or existing orders.
- Coupons may be discontinued or revoked at any time at the discretion of FHD Unlimited, Inc.
- Coupons and Discounts do not apply to "Custom" display merchandise. Custom items include, acrylic and glass display cases, gun, flag and coin shadowbox display cases, some spoon and curio display cases.
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- CATALOG REQUESTS:
- In an effort to keep costs down and maintain competitive pricing, we do not currently offer a printed catalog. Please contact us if you have any questions or need additional information regarding any of our products.
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- TYPOGRAPHICAL ERRORS:
- We make every attempt to ensure that the information provided on Fine Home Displays website is accurate and correct, but occasionally an error goes unnoticed. We are not liable for any product informational typographical errors on the website. If you find an error on our website, please report it to us so that we can correct it immediately.
- In the event a Fine Home Displays product is listed at an incorrect price due to typographical error in the Description and/or Title of products or in the pricing information, Fine Home Displays shall have the right to refuse or cancel any orders placed at the incorrect price. Fine Home Displays shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit certificate charged. If your credit certificate has already been charged for the purchase and your order is canceled, Fine Home Displays shall issue a credit to your credit certificate account in the amount of the incorrect price.
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- WHOLESALE / BULK ORDERS:
- If you are a retailer with a valid vendors license, you can contact us to set up a wholesale account. Individual customers who do not possess a vendors license but wish to purchase in bulk may also qualify for our V.I.P. discount. Please contact us for more information. Bulk order quotes and custom order quotes are good for a 30 day period. Bulk orders of ready made items are subject to a 50% restocking fee if a return is made. Bulk orders of custom items are non-returnable.
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- CANADA ORDERS:
- This section was designed to re-state our order policy for shipments going to Canada for the ease of our Canadian Customers. If there is any varation between this section and any section above, the above sections are to be considered correct and binding.
- Pricing: All pricing is in USD (US Dollars).
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Shipping Methods/Pricing: Most of our items are shipped by UPS Ground, FedEx and by USPS Postal Service.
We only offer Standard service to Canada at this time. If the situation warrants, we may elect to ship by some
other carrier. Higher shipping fees will apply to all orders going to Alaska, Hawaii, Puerto Rico, Guam, all off
shore U.S. territories and Canada. Shipping prices may be higher for some packages then originally charged on website
at checkout due to higher shipping fees charged by our Shipping Carriers. We will notify you after placing your order
if this is the case. Contact us for a quote to your area if you are concerned about the cost
prior to placing your order.
Interactive Rate Chart - Shipping Times: Shipping to Hawaii, Alaska, off shore U.S. territories and Canada can take up to 10 to 14 business days after the date your order was placed. Shipping is working business days only and does not include weekends or holidays.
- Order Changes and Cancellation: Canadian orders will not be refunded when refused or cancelled.
- Damages: You must contact us immediately about your damaged product. We will ship you a new product but we are not able to pay the Canadian import fees on the replacement shipment. Those fees are not covered by the Shipper's claim process and must be paid by the customer on receipt of the package.
- Import Fees: Packages shipped to customers outside the United States are subject to duties, taxes and other fees charged by your local government for importation of goods. These charges can vary by item and are charged to the party receiving the goods. Fine Home Displays cannot be held liable for these charges. As the purchaser and importer of these goods, you are responsible for all charges incurred once it enters Canada. If you refuse delivery, you will not be refunded any part of your order unless you obtained, in writing, prior approval from Fine Home Displays or FHD Unlimited, Inc.
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